Refund Policy
At the LegalPen we strive for excellence, we provide exceptional and timely services to our clients. However, we are cognizant that sometimes, though rare, we might fail to meet your needs. In those rare circumstances, you can always refer to our Refund Policy.
The Process of Seeking Refunds for our Services
1. Consultation Services
❖ We do not refund fees for consultation services once the consultation has been provided.
❖ In case of a refund request, the refund should be requested within two (2) hours of payment. After the lapse of two (2) hours you are not eligible for a refund.
❖ In case of dissatisfaction with our services, please contact our team within six (6) hours.
❖ We do not provide assurances of any outcomes after consulting with us.
2. Legal Document Review Services
❖ We do not refund fees for document review services once the document has been reviewed.
❖ If unsatisfied with the review or the review process, please contact our team at our earliest convenience. The complaint should be lodged within twenty-four (24) hours.
3. Legal Document Drafting Services
❖ Fees for document drafting services are non-refundable once the drafting process has commenced.
❖ If dissatisfied with the document drafted, kindly reach out to our team within twenty-four (24) hours.
5. Exceptions
❖ If there are significant delays in the delivery of our services that have not been promptly communicated, one can initiate a refund process as provided below.
❖ If the document that was ordered is significantly different from what is delivered. For example, if the Client orders an Employment Contract and a Construction Contract is delivered for them. Please note that refunds will not be provided if the client issued incorrect or inaccurate information.
The Steps of Seeking a Refund are as follows:
1. If you are not pleased with the document/task delivered make sure you inform our team.
2. The team representative will forward the case to the dispute department.
3. Our dispute resolution department will evaluate the case and determine whether the case is in our client’s favor or the legal professional’s favor.
4. If the case is ruled in your favor and you qualify for a refund as per the policy, the refund amount shall be credited into your account balance.
5. All refunds are effected within 7 days of notification.