Privacy Policy

This Privacy Policy describes how LegalPen collects, uses, processes and discloses personal information collected from those obtaining our services.

We take your privacy seriously and are mindful about how we use the personal information we collect from and about you. We have adopted principles of Privacy by Design and have privacy and security officers that are committed to ensuring that your personal information is safe and handled properly.

The Personal Information We Collect

We collect information depending on your engagement with us and the services we render our services:

Identifiers

The personal information that we collect include: your real name, nicknames, postal addresses, signatures, online identifiers, Internal Protocol addresses, email address and account numbers.

Sensitive Information

We collect sensitive information such as social security numbers, driver’s license, state/national identification card, and passport numbers, phone numbers, bank account, credit card and debit card numbers and usernames and passwords for accounts connected to LegalPen. Sensitive information may also include: age, national origin, citizenship, marital status, sex, veteran or military information.

Internet Information

We may collect information on: browsing history, search history, device information, and information regarding your interaction with websites or advertisements. We may also collect information from visitors to our website, such as browser settings, operating systems, referring/ exit pages, and clickstream data. When we send an email, LegalPen may also collect information, including how you interact with that email.

Commercial Information

We collect commercial information such as business names, business records, services and products sold or obtained, and other tax information.

Geolocation Information

LegalPen may collect information about where a consumer resides or is otherwise located.

Audio and Visual Information

LegalPen may make audio recordings of telephone calls. We may make visual recordings if you agree that we may videotape or photograph you. We may also collect visual images of you in connection with legal requirements, security purposes, or when required for providing certain products.

Professional and Employment-Related Information

We may collect professional and employment-related information. LegalPen may collect information about professional status.

How we use the Information we Collect

Personal Data is collected for the following purposes and using the following services:

We may process the personal data you provided us voluntarily for the purposes defined below. From our perspective, we process your personal data to personalize the use of the Website to the fullest extent possible and to provide you with high-quality Services under the Terms and Conditions.

Provision of Services.

‍We process your personal data to authorize access to our Services and to fulfill our obligations under the Terms of Use for Services provision. Specifically, we use your personal data upon registration to help the Professionals find your account or profile in order to provide you the Services.Please note that without the information provided by you under our Terms of Use, we will be unable to provide you with the functionality of our Website and connect you with the Professionals.

Payment Services.

‍In order for you to use the Services, you will need to provide payment (e.g., credit card details) and billing information through our partners – third-party payment providers, which process your personal data by applying encryption and other security measures.

We use third-party payment providers to bill you through an online account payment in lieu of directly processing your credit/debit card information. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.

We may also use your payment card transaction data as shared by third-party service providers to confirm a specific transaction occurred and that you qualify for a promotional offer; for example, the date and amount of your purchase and the last four digits of your card number so that we can verify your purchase with our records.

Communications.

‍We may contact you via email and other ways, including through publicly available notices, for Services-related purposes (welcome letter, security and legal notices, announcements, Website updates, reminders, suggestions, etc.). We may also use your data to enable you to communicate with the Professionals.

Your contact data (including email, phone number, etc.) may also be used for gathering feedback. We may contact you to participate in research to improve the user experience of our product. The research will be used for internal purposes only, including:

● Feature development and product updates;

● Marketing activities;

● Support updates;

● Other service updates for improving your experience.

Having received the communications from us, you are always able to opt-out of such communications in each message, excluding legal notices or changes to user settings on the Website.

Marketing and Promotion.

‍We may process your personal data in order to analyze, personalize and improve our marketing practices unless our actions in this regard require your specific consent. We can also send you direct marketing emails and special offers unless our actions in this regard require your specific consent.

But you may always opt-out of our marketing messages, using the mechanisms described under the respective link in each message and through the user settings.

Analytics and Development.‍

In order to establish new ways to improve the Website, find the points of interest in our Services and for the purposes of analytics, we monitor and analyze the personal data you provide us with, including information you provide upon the registration, the web traffic, cookies and usage data, such as the date and duration of your visit, your location, type of the device you used during your visit and other relevant data on the use of the Website.

The purpose of such analytics is to understand Customer engagement and satisfaction with certain features in order to improve the Customer experience, develop new useful features, and streamline our Services.

We may also carry out polls and surveys through the Website using external compliant services. You are not obliged to respond to them, and you may opt-out of such polls and surveys through user settings. In order to inform, optimize and serve you relevant advertising based on your past use of our Services, we may process your Customer data and cookies.

Support

In case of any disputes on the Website, we may use data (including communications) to resolve such matters, supervise Customer and Expert behavior on the Website, and respond to any complaints or requests.

Compliance with Legal Requirements

‍We process certain payment information to comply with applicable legal requirements in the field of finances and/or accounting. We also may process the data collected on the platform in connection with legal requests we receive from you or any other competent person and/or body, and we may use this information to exercise, defend and/or establish our legal rights.

Fraud Prevention

Certain information, such as your log information, payment information, and your behavior on the Website are subject to our supervision to prevent fraudulent activities on the Website and assist you with your needs.

Changes

If the Website decides to change the purposes of processing specified above, we will inform you about such changes prior to the use of your personal data within the newly set purposes. The notification of such changes will be sent to your email, and you will have to provide your consent for the amended purposes unless the additional purpose of processing is compatible with those listed above.In case you do not want to provide us with the requested personal data for the purposes specified above, you may not have access to certain functions of the Services.

Archival Purposes

We may archive your information in the event of a legal need to prove certain events (e.g., in the establishment, pursuit, or defense of claims), which is our legitimate interest.

Responding to Contact Initiated by You

When you contact us (e.g., via contact forms, email, or chatbots), you may provide us with your contact info, which we may use to respond to you. Providing information about the Company is our legitimate interest.

Combating Inappropriate Behavior and Promoting Safety.‍

We examine information about the operation and use of our Website to verify Customers and accounts, enhance security and combat inappropriate behavior, spam, or fraud. In doing so, we ensure our Website is used in accordance with our Terms and Conditions and remains free of harmful and inappropriate content. Securing our Website and keeping it a safe place for our users is our legitimate interest.

Aggregate/De-Identify/Anonymize Data

‍We may aggregate, de-identify, and/or anonymize any information collected through our Website and our services so that such information is no longer linked to your personally identifiable information (such as your name or email address). We may use aggregated and anonymized information for any purpose, including for research and marketing purposes, and we may also share such information with third parties at our discretion.

How we disclose Information

We may disclose personal information under the following circumstances:

I. Service Providers: We may disclose your personal information to our service provides who help us run our business.

II. Professionals: We may share your personal information with attorneys and Tax Experts whose services can be accessed through products such as our legal plans and attorney-assisted products.

III. Parties Related To You: We may provide information about you to someone you know or that you have connected with through our platform. We may provide information about you to a customer requesting that you sign a document, such as whether you have completed the signature process.

IV. Government Entities: LegalPen may share information about customers with government entities in order to fulfill our duties. For example, in instances of registering a corporation’s name, business address, and registered agent name becomes public information when its articles of incorporation are filed.

V. Public disclosures: We may disclose your information to the public in the following limited circumstances:

1. We may display testimonials and reviews through email surveys on your website or other marketing or that are posted to publicly available websites.

2. We may post information or comments that you post on our website. You should exercise caution when deciding whether to disclose your personal information in public areas of our website.

3. When we collect publicly available information, we may share that information on our website.

VI. Law Requirement: LegalPen may disclose personal information as required by law, such as in response to a subpoena or a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal processes. We may also disclose personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate request from a government entity.

How Long we Retain Your Personal Information

LegalPen retains your personal information for at least as long as it is necessary to fulfill the purposes for which we collected the data, to provide you with services and products, to comply with our data retention obligations, and to successfully run our business.

Legal Bases for Data Processing

● As explained above, we use personal data in various ways depending on your use of our Website and/or participation in our services. We may process your personal data in reliance upon one or more of the following legal bases, depending on the circumstances:

● Processing is based on the consent you have given;‍

● ‍Processing is necessary to provide our Services to you according to our Terms and Conditions;‍

● ‍ Processing is necessary for the purposes of our legitimate interests. Those legitimate interests are:

● Compliance with financial and accounting legislation;

● The assessment of LegalPen’s business efficiency by analyzing website traffic and financial performance indicators;

● Promotion of the Website through social media networks, media outlets, and affiliates, such as bloggers or influencers;

● Fraud prevention, ensuring the appropriate protection of personal data;

● Professionals’ verification.

● Where necessary, compliance with applicable legislation (e.g., data subject request processing);‍

● ‍In exceptional cases, to protect your vital interests or vital interests of another person or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

In all cases, we will notify you about the applied legal basis for processing and other relevant details before we start the processing of your personal data on a specific legal basis unless we are not able to do so in accordance with our obligations under any applicable legislation.

Your Rights As Data Subject

Right of Confirmation

You can obtain confirmation from LegalPen as to whether personal data concerning you is being processed.

Right of Access

‍ You can access your personal data processed by LegalPen.

Right to Rectification

You can ask the LegalPen to have incomplete personal data requiring corrections completed.

Right to Erasure (Right to Be Forgotten)

You can request the LegalPen to erase personal data. In most cases, the LegalPen will erase it unless otherwise required by legislation. To delete your personal data, you can:

● Contact us by email at info@legalpen.com. We will respond to your request to delete your information within five days and notify you of the outcome. In the request, you must state your full legal name, address, phone number, and email that you used to sign up to the website to identify your account. You must also provide a reason why you want your data deleted and list the information that you are specifically aware of as being processed and retained by the Company. If you wish for all the data to be deleted from the system, please state so in the official letter as well.

● Delete specific items from your account (such as your payment method, etc.).

● Delete your entire account.

● Right of Restriction of Processing

You can contest the accuracy of your personal data, or in case the LegalPen is not interested in processing your personal data any longer, but you want the LegalPen to do this for different reasons, for example, to bring a claim against somebody and, instead of the erasure of information, its processing will be restricted.

‍Right to Data Portability

You can have your personal data transmitted directly from one controller to another, where technically feasible, and when doing so does not adversely affect the rights and freedoms of others.

Right to Object to Processing of Your Personal Data by the Company‍

You can object to our processing of your personal data when the processing is related to the performance of our task carried in the public interest or the exercise of official authority vested in us. The other case is if we process your data for the purposes of the legitimate interests pursued by us or by a third party, and you believe that such interests are overridden by your interests or fundamental rights and freedoms. If you make a request with an objection to processing, we will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing.

Right to Withdraw Consent at any Time by Contacting Us

‍ After we receive a withdrawal request from you, we will process it in a timely manner, and we will no longer process your personal data unless otherwise set by law.

If one of the aforementioned reasons applies, please contact us, as instructed at the end of this Privacy Policy. We shall promptly ensure that the request is complied with immediately. These requests are free of charge.

If you believe that our use of your data violates your rights, you can lodge a complaint with the competent data protection authority. Please note that when the processing of your personal data is carried out for direct marketing purposes, you have the right to object at any time to such processing without providing any justification and we will no longer process your data for such direct marketing purposes.

Right to Request a Copy of Your Personal Data

‍As a registered user, you can also check the data you have provided in your Account.

Right to Request the LegalPen to Correct Any Information About You

If you believe that it is incorrect, outdated, or incomplete, do not hesitate to contact us if you make a mistake during registration or when completing your user profile.

We may ask you questions regarding your user account in an effort to verify your identity. We will make every effort to allow you to exercise your rights as soon as possible and no later than as required by applicable law. If we need to extend the processing period for your application in accordance with applicable law, we will inform you of the extension period and explain the reasons for the delay.

Ensuring a high level of personal data protection is a priority for the LegalPen.

Information for U.S. Residents of States with Comprehensive Privacy Laws

If you are a U.S. resident of a state with a comprehensive privacy law, this section provides information regarding your rights, and LegalPen’s responsibilities, regarding your personal information.

Your Rights

Certain states have privacy laws that provide consumers with rights regarding their personal information, such as the right to request:

● Specific information about what information LegalPen has collected about you,

● A copy of your personal information,

● Corrections to inaccuracies in the personal information LegalPen maintains about you, and

● The deletion of your personal information.

These rights are not absolute, and in some circumstances, LegalPen may decline to satisfy your request. For example, if we are unable to verify your identity or if your request impacts other people’s privacy rights, we may deny your request to exercise these rights. We may also deny your request when LegalPen has the legal right to do so, such as when we have an ongoing business relationship with you, an ongoing need to use the information for purposes outlined in this Privacy Policy, or we are legally required to retain your personal information. If LegalPen denies your request to exercise your privacy rights, we will tell you why we are denying the request and provide you with information about how to appeal this decision.

If you choose to exercise your privacy rights, we will not charge you different prices or provide a different quality of services unless those differences are related to your personal information.

How to Submit a Request for Access, Correction, or Deletion of Personal Information

If you would like to submit a request about your personal information, we encourage you to do so by completing the form provided by us. You can also submit a request by emailing info@legalpen.com or by calling our number at +1 (346) 668-2807

After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information to verify your identity. LegalPen will attempt to verify your identity by asking for information that correlates with the information that we have previously collected about you. If this is not possible, LegalPen may request you submit additional information for verification, such as proof of residency or redacted government-issued identification.

You may also designate an authorized agent to make a request on your behalf. To designate an authorized agent, you must provide LegalPen with written permission for the agent to make the request on your behalf or provide us with an executed power of attorney. You will also be required to submit both your and the authorized agent’s valid government-issued identification.

How to Appeal a Denial of a Request for Access, Correction, or Deletion of Personal Information

If LegalPen denies your request about your personal information, you may submit an appeal of the decision by completing the form provided. You can also submit a request by emailing info@legalpen.com , After you submit the request, you will be asked to verify your email address.

Once an appeal is submitted and your email is verified, the request and LegalPen’s response will be reviewed. In connection with this review, LegalPen may request that you submit additional information regarding your request. We will notify you of the outcome of the appeal within 60 days.

Selling, Sharing, and Use of Personal Information for Targeted Advertising

LegalPen does not “sell” this information for money. However, we engage in routine online activities with third parties in ways that could be considered a “sale” or “sharing” as defined under applicable law. If you would like to opt-out of the use of your personal information for these purposes, you can submit this request through the link at the bottom of our homepage called “Your privacy choices.”

Information for EU and UK Customers and Visitors.

If you are located in the European Union (“EU”) or the United Kingdom (“UK”), this section provides information regarding your rights and LegalPen’s responsibilities, and additional information regarding the processing of your personal data.

Lawful Basis of Processing

LegalPen processes the personal data of persons in the EU and UK based on the lawful basis outlined below.

Where multiple bases are provided, the basis that LegalPen relies on for any particular processing will be context dependent.

EU and UK User Rights

If you are located in the EU or the UK, you have the following rights with respect to how LegalPen processes your personal data.

1. You have the right to request a copy of the personal data that LegalPen has about you,

2. You have the right to request that LegalPen correct the information about you if you believe it to be inaccurate, and

3. You have the right to request that LegalPen erase or refrain from using your personal data. This is not an absolute right, and, in some circumstances, LegalPen may decline to erase or limit its usage of your data, such as when LegalPen has an ongoing business relationship with you or we are legally required to retain the information. If LegalPen cannot honor your request, LegalPen will inform you of this fact as well as the reasons for LegalPen’s decision.

To exercise any of these rights, please submit the request using the form provided.Alternatively, you may contact Customer Care at info@legalpen.com

If you are located in the EU or the UK, you also have the right to raise any objections regarding the processing of your personal data and to raise any concerns you may have about LegalPen’s processing of your personal data. You may make an objection or raise any other concerns by submitting your objection through info@legalpen.com

While we hope that LegalPen can resolve any of your privacy concerns to your satisfaction after you contact us directly, you also have the right to file a complaint regarding LegalPen’s handling of your personal data with the EU data protection authorities (DPAs) and/or the Information Commissioner’s Office (the UK’s Data Protection Authority).

Changes To This Policy.

We may update this privacy policy to reflect changes to our practices. We encourage you to review this page periodically for the latest information on our privacy practices.

If you have any questions regarding our Privacy Policy, please contact us as follows:

131 Continental Dr, Suite 305
Newark, DE 19713
New Castle County
Legalinc Corporate Services, Inc.

info@legalpen.com

+1 (346) 688-2807